Brindis Exec Solutions (Brindis Ltd) customer privacy notice

Registered name: Brindis Ltd - Regisered number - 13197386 :

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

Contact details

Telephone 07908 052772

Email [email protected]

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Addresses
• Occupation
• Video recordings
• Audio recordings (eg calls)
• Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Addresses
• Marketing preferences

``We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Contact details (eg name, address, telephone number or personal email address)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Call recordings

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure- You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing- You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

- Directly from you

How long we keep information

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 10 February 2025

 

 

Cookie Policy

Last Updated: 10-Feb-2025

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They include:

Session management cookies

Security cookies to protect against fraud and cyber threats

Performance & Analytics Cookies

These cookies help us understand how visitors use our website, allowing us to improve its functionality. We use tools like Google Analytics to collect anonymous data on

Page visits and browsing behavior

How users interact with content

Functional Cookies

These cookies enable enhanced features, such as:

Remembering your preferences (e.g., language or login details)

Providing personalised content

Marketing & Advertising Cookies

We use third-party cookies to deliver relevant advertising and measure the effectiveness of our marketing campaigns. These may be placed by:

Social media platforms (e.g., Facebook, LinkedIn)

Advertising networks for targeted promotions

4. Third-Party Cookies

Some cookies on our site are set by third-party providers, such as analytics tools, embedded videos, or social media plugins. We do not control these cookies, and their use is subject to the provider’s privacy policies.

5. How to Manage Your Cookies

You can manage your cookie preferences by:

Adjusting your browser settings to block or delete cookies

Using our website’s cookie consent banner to customise your choices

Please note that disabling certain cookies may affect the functionality of our website.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.

7. Contact Us

If you have any questions about this Cookie Policy, please contact us at:

Email: [email protected]